FAQ
Find Answers
Navigate through our detailed FAQ section, addressing key concerns regarding cancellations, trip details, weather conditions, private boat trips, and payment methods. We’re here to ensure your boat trip planning is as smooth as sailing on Amsterdam’s canals.
Cancellation
Free cancellation up to 48 hours before the start of the tour. Customers receive a full or partial refund in the event of cancellation from the operator due to unforeseen circumstances.
- Bookings can be canceled by mail.
- There is no refund if you do not participate in the tour and do not cancel it.
- There is no refund in case of rain.
MORE INFORMATION?
Please send an e-mail to info@amsterdamboattrips.com or chat with us on WhatsApp via: +31684040040.
Your boat trip
Absolutely! We love kids!
That’s allowed as long as it’s folded in and you have informed us in advance. If there are other families on board with a buggy or wheelchair, we have to plan and coordinate it perhaps to another timeslot.
It is allowed to take a dog with you on a boat, but make sure you bring your own rug for the dog to sit on. A maximum of 2 dogs can be brought on board per cruise that fits between the legs. Note: if someone on board is afraid or allergic to dogs, the tickets may have to be moved to a different departure time.
No. It is not allowed to play amplified music on the boat.
No, all our skippers can tell you everything about the city in Dutch and English. We choose to have a live guide/host(ess) as we are keen on interacting with our guests.
The departure location is Oudezijds Voorburgwal 226. A small dock in front of The Bulldog Hotel Amsterdam.You can find a map of the departure location here. Note; private tours can depart from all official docks in the city center.
Important notice:
- Tours after 8 pm are from Central Station, Stationsplein 18.
- Amsterdam Light Festival departure location is Central Station, Stationsplein 18.
No it’s not allowed to BYO, we have a wide selection of (alcoholic) drinks available during the tours.
For the shared cruises we have no toilets on the boat. For private tours it’s possible to rent a boat with a toilet, please include this option in your request.
The city does not provide public toilets unfortunately. At cafes in the area this is only possible when purchasing a drink.
Please send a mail to info@amsterdamboattrips.com including your reservation number and new date and time.
We can not wait, we depart on time. In case you are late, discuss with the host for the next possible time slot.
Please be there at least 15 minutes in advance. This way we can guarantee seating.
We do! We have a 24/7 WhatsApp helpdesk. Reach us at: +31684040040.
Weather
Rain or shine, the tour will go on. Except in unusual cases like dangerous situations or frozen canals.
From March to September we do not guarantee that our boats are covered. We have umbrella’s available.
Contact us in advance for possibilities of covered boats.
Only when it meets the 48 hours cancellation policy. In other cases you can reschedule your tour free of charge.
Private boat trips
That is possible! Please give us a heads up if you want to decorate the boat/if you are planning to come earlier to arrange the decorations.
You can change the final number of people up to 72 hours before departure.
Unfortunately that is not possible. There is a legal provision under penalty of high fines if we violate this maximum. Babies are also counted as persons.
Payment
You can book a ticket online here or pay with us on the day of sailing with PIN, credit card or cash. The skipper will carry a mobile PIN device for the payment.
In case of an business event, invoicing is always possible and (down)payment must be done in advance Invoicing is done exclusively under our terms and conditions, feel free to ask.
For any further questions just shoot us a message on WhatsApp +31684040040 or send us an email via: info@amsterdamboattrips.com.
