FAQ
Find Answers
Navigate through our detailed FAQ section, addressing key concerns regarding cancellations, trip details, weather conditions, private boat trips, and payment methods. We’re here to ensure your boat trip planning is as smooth as sailing on Amsterdam’s canals.
Cancellation
If you want to cancel your private /public tour, you can do this within 7 days after booking. If you reschedule this more than 14 days before the start of your trip, we do not charge any costs. In case of cancellation 14 to 7 days before the start of the tour, we will charge 50% of the costs. If you cancel 7 days or less in advance, we are obliged to charge the total cost of the cruise.
MORE INFORMATION?
Please send an e-mail to info@amsterdamboattrips.com or call +31684040040
Your boat trip
Absolutely! We love kids! We have several sizes of life jackets for children here that can be borrowed free of charge to wear on our boats.
That’s allowed as long as it’s folded in and you have informed us in advance. If there are other families on board with a buggy or wheelchair, we have to plan and coordinate it perhaps to another timeslot.
It is allowed to take a dog with you on a boat, but make sure you bring your own rug for the dog to sit on. A maximum of 2 dogs can be brought on board per cruise that fits between the legs. Note: if someone on board is afraid or allergic to dogs, the tickets may have to be moved to a different departure time.
No. It is not allowed to play amplified music on the boat.
No, all our skippers can tell you everything about the city in Dutch and English. We choose to have a live guide/host(ess) as we are keen on interacting with our guests.
The departure location is Oudezijds Voorburgwal 232. A small dock in front of The Bulldog Hotel Amsterdam.You can find a map of the departure location here. Note; private tours can depart from all official docks in the city center.
Important notice: our departure location for the Amsterdam Light Festival is at Herengracht 605, 1017 CE Amsterdam.
Weather
The tour can always take place. Except in case of storms or when the canals are frozen (unique situation).
Private boat trips
That’s allowed as long as it’s folded in and you have informed us in advance. If there are other families on board with a buggy or wheelchair, we have to plan and coordinate it perhaps to another timeslot.
You can change the final number of people up to 72 hours before departure.
Unfortunately that is not possible. There is a legal provision under penalty of high fines if we violate this maximum. Babies are also counted as persons.
Payment
You can book a ticket online here or pay with us on the day of sailing with PIN, credit card or cash. The skipper will carry a mobile PIN device for the payment.
In case of an business event, invoicing is always possible and (down)payment must be done in advance Invoicing is done exclusively under our terms and conditions, feel free to ask.
